Questions or issues? Find answers below — or message our team on LINE @erosterz, available 24 hours a day.
Pick your game
Find it from the home page or the “Games” menu
Choose a package + enter your info
Select a package and enter your UID/ID carefully (double-check before confirming — it matters)
Pay
PromptPay, mobile banking, TrueMoney and credit cards accepted
Receive it in-game
Automated delivery within 1–5 minutes; track progress with your order number
Most orders arrive within 1–5 minutes. If it's been over 15 minutes, message our team on LINE with your order number (e.g. ERZ-XXXXXXXX from the confirmation email) and we'll investigate right away.
Contact us immediately with your order number. If the order hasn't been fulfilled yet, we can fix it. Once a top-up has been delivered to the entered ID it cannot be reclaimed — please double-check your UID before confirming every order.
Use the link in your order confirmation email, or — if you have an account — view your full order history in your profile.
Unpaid orders can be cancelled from the payment page. If a top-up fails, the amount is refunded to your account credit automatically. Other cases are reviewed individually by our team.
Credit is your in-site wallet — pay for top-ups instantly without transferring money each time. Refunds from failed orders are returned to this credit too.
Every order has a traceable reference number, payments run through standard channels, and we never ask for your game password — most top-ups only need your UID.